SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wigista.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of wigista.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
100% recommend ! !! Soft , no smell, the hair quality is amazing!!!! The straight bundles human hair true to length and full & the shipping was fast ! ! Communication with the seller was amazing. Great experience overall and i will be definitely buying again.
The size and length are perfect, very thick and beautiful. The straight bundles human hair is very good quality and very thick! No tangles, no shedding. They answered all questions. I recommend this company!
Absolutely love my bundles. Hair took great with coloring, no shedding, soft, full. Definitely worth the buy i purchased 22in. Would buy again, also the seller was very professional and had open communication.
This straight human hair bundles is absolutely gorgeous. It is actually better than i expected it to be. It's really soft. True length and no funky smell.i would advise anyone to buy this hair; you will not be disappointed; trust me!
I am in love with these bundles, really soft and full. The hair is shiny and not easy to shed. I love that this is true to length. I highly recommend this hair.definitely will keep buying from them!
I like it. Everything about hair is amazing, it's really soft and not tangled. No shedding.the customer service was very good and the purchasing process was very satisfactory. I got the delivery on time and also let me not forget how true to length the hair was. Definitely recommending.
I highlyyy recommend!!!! Veryyyy fast shipping.the seller was so helpful and great with communicating!! I loveeee loveeee this straight human hair bundles. No shedding! && i will be buying again!! !
Hair is amazing quality and came quickly! I consistently buy from this vendor and have not been let down once! I 1000% recommend!
I am go glad i made this decision to purchase, i really got value for my money, the straight bundles human hair quality was great, very easy to install and it was really soft there was no tangling any at all, the length was true to what i ordered.
Very was fast and perfect! The hair itself is great, true to the length, no bad smell, very beautiful. Definitely 10/10 for me and i recommend buying this hairstyle. The pattern is perfect . The seller's communication was also great.
I love this nice bundle it is more beautiful than i expected. The packaging is very simple and clean. No shedding and no smell. It is so full and bouncy! It is really soft and awesome! I really got what i ordered. I highly recommend this human hair bundles.
Wow!! This is good quality hair, value for money. The density is great, and no shedding. The straight human hair bundles is so soft and feels great. True to length and doesn't have a bad smell when i took it out of the packaging
This hair is fantastic! The packaging was excellent and very elegant. The hair came quickly. They arrived within two days. They are very full and the right length. The hair is not that dirty. I would say buy 4 bundles if you want a complete look.
I loved this straight bundles human hair.the seller gave me tracking info right away and was very nice. The hair is literally so soft. Very true to length, it’s honestly so easy to manage this hair, super soft, doesn’t shed and it didn’t even smell bad. I will continue buying from this store , i have no complaints about this hair.
Wow!!!! I'm very satisfied. The length is right and also the density; the human hair bundles is soft and has no smell. Excellent value for money; will order again.
Great service, received the hair quickly after ordering. Hair is really nice and soft and the packing is nice. Never had any issues while ordering from this company.