SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wigista.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of wigista.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair wave are well defined and the quality of the hair is good. A good purchase, worth the money. It's is bouncy and thick.
Great product. I'm an hairstylist so i know good bundles when i get my hands on them ! ! If you're thinking about buying this product, just buy it.
This is real human hair. It is exactly like in the pictures. It was so soft and nice will order again when my birthday.
Unparalleled human hair extensions just a few shedding Touch soft looks nutritious feel it is16a or more high grade quality human hair.
I'm very happy for the hair i bought which is really good that i like it. Soft hair, soft, wow, i congratulate you for the work. People can buy it because it's 100 human, you won't regret the money, it's a good product, it's good for the money i don't have words to thank the hair 10/10 good good
Hair is very soft i love the wave i got a quick weave and left my own baby hairs out great for the price i will be buying again anytime i get a quick weave this hair would even be great for a sew in!! !
This hair is soft! You can not beat it for the price. I used it as cheap bundles to go with my expensive $200 bundles and honestly these were better. They were thick, last long, didn’t tangle, the color is a natural black. It has light shedding. But for the price what do you expect.
I’m very satisfied with my purchase. The value for the price is excellent .i recommend to buy it
Honestly, it's very good. The hair quality is very soft, shiny, not knotted, and the length is genuine.buy it!! !
Love love love it.the seller is so sweet and kind and customer service is everything to me. Lovely hair and excellent customer service.
I am utterly shocked at how nice these bundles are! They’re so soft and shiny! All bundles are true to length. Each bundles isn’t super thick but that is expected when working with longer length bundles, they’re average density for the lengths. There was absolutely no harsh smell now was there any shedding so far. They’re super bouncy so i know they will hold curls really well!
The hair itself is nice though,it didn’t have no smell. Shipping was fast and the customer service is amazing. I done a quickweave with leave out. Everyone loved it. I will definitely purchase again! Just click buy now you will love them.
This hair feels really good there’s no smell, minimum shedding and it’s super bouncy and shiny ! !! Definitely worth it
It looks super cute. I've never wore body wave hair so i'm still learning how to care for it. I would definitely recommend getting this hair!
Very good and reliable hair! No shedding and my 28 inch was giving 30!
Bundles were full ! ! Love how soft the hair was and how easy the install was the natural body wave pattern is stunning ! !
So glad i ordered with this company. I love it so much the color is just like the picture. Hair is also true to length and full volume. Very soft! It's not shedding or anything. Ordered on monday and delivered on thursday, thanks for the fast shipping. I will be ordering again