SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wigista.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of wigista.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bundles have minimal shedding and tangle-free, which is a huge plus for me.buy again.
Get the hair girl ! Fast delivery , thick bundles 3 bundles n my hair was full! !
The hair that you guys provided was beyond amazing, the texture and the volume of the hair were great, just take and go, super easy. This is my second purchase and will definitely be purchasing again from you guys. Thank you .
They was super soft and true to length. No shedding and no smell. Ifell in love the minute i brought them out of thepackaging. Speaking of the packaging, it wasso cute! The bundles are good quality and superaffordable, i'm so in love with these bundles with closure
Love this human hair bundles! Very soft and the perfect length. My natural hair is this texture, and many people think it's my natural hair. I am very happy with this purchase and would recommend it 100%! Will order again!
Very accurate to description! The human hair bundles is simply amazing. Hair is silky to the touch and easy to manage. Its body wave is super advanced. So far, the bundle has been good, no problems. Don't hesitate to buy it now!
The bundles soft and thick,with no smell and no shed. 100% human hair. I bought it to wear to my party,and it really nice and suit for my skin. Highly recommend to anyone looking for high-quality, thick, and gorgeous hair!
Ladies, this bundle is really a great value for money. The hair is very soft and the length is as described. Looks very natural when worn on the head. Besides, the communication is also very good. I strongly recommend buying this kind of hair from this seller!
I am beyond impressed with these bundles! Every bundle was full, thick, and true to length. The hair is incredibly soft, has a beautiful natural luster, no odor or tangling right out of the package.installation was smooth, and even my stylist commented on the quality. Very satisfied
Very true to size and length very thick and pretty. Super soft and bouncy. The body bundles human hair was excellent quality and so thick it matched my real hair! Doesn't tangle and no shedding. Everything went well, the seller was so amazing.the company made ordering hair so easy they answered everything. Ladies or guys i do recommend this!
I love this hair so much. It is exactly as described by the seller, and there is no odor after opening the package. It is very thick and feels very comfortable. The lace fits my skin perfectly, and i love this hair very much. The quality is really great, and the delivery is also very fast, which is worth the price. Highly recommended.
The hair arrived on time it had no smell , i shampooed and conditioned the hair, before my install, the hair doesn't shed, so far i'm loving the long lasting curls. If you like thicker hair order more bundles, again loving the hair it's a must buy
I have installed it about two to three times, and each time it looks like the first time. And no shedding! The density of the hair and the quality of the hair is excellent. The hair is very high quality also.great quality, true to length - would recommend.i like it! And it came earlier than expected!
This is my second time ordering and i am very happy with the product. The length is perfect and the texture is soft. Their customer service team is excellent and always happy to answer any questions you may have. The hair is fantastic! No odor and no hair .don't hesitate to get it, you will love it.
Lace is natural, and body wave bundles human hair is soft and thick. Great affordable price. It has no shedding. This is the best hair i ever purchased! I definitely recommend this hair.